Talk to the Dinetous team

What to reach out about

• Billing and invoices — a charge you don't recognise, a tax invoice you need, or a plan change. Quote the payment reference from your receipt.
• Cancellations and refunds — read the Cancellation & Refund Policy first, then email us with your restaurant name and the reason.
• Your data — access, correction or deletion requests are handled by the same address; see the Privacy Policy for what we hold and for how long.
• Getting listed — you can set your restaurant up yourself in a few minutes at onboarding, or ask us to migrate your existing menu.
• Security — if you think you've found a vulnerability, email support with "Security" in the subject and we'll come back to you quickly.

Response times

Email is answered within one business day on Starter, and the same business day on Growth and Enterprise. We read messages Monday – Saturday, 10:00 – 19:00 IST. Anything that arrives on a Sunday or a public holiday is picked up the next working morning.

Already a customer?

Most things are faster from inside your dashboard — menu edits, table QR codes, staff accounts and your billing details all live there. Sign in to your restaurant.