How to cancel, why payments already made are not refundable, and who to ask when the charge came from a restaurant rather than from us.
In short: subscription payments to Dinetous are non-refundable once made. Nothing renews by itself — you pay for each period deliberately and keep full access until it runs out, so stopping simply means not renewing. Refunds for food you ordered at a restaurant are handled by that restaurant, not by Dinetous.
This policy applies to subscription payments made to Dinetous by restaurants using the platform. It does not cover payments a diner makes to a restaurant for food — see section 7.
Your first subscription period is charged in full when you sign up, at the price shown on the Pricing page, inclusive of all taxes. There is no separate setup fee and no verification charge. Your account is created the moment that payment succeeds, and it runs for exactly the period you paid for.
Once a subscription payment is made it is final and non-refundable, in whole or in part. This applies whether the payment was monthly or annual, and whether or not you use the platform during the period you have paid for.
Please review the plan and the price on the Pricing page before you pay. All prices shown there are inclusive of all applicable taxes.
The one thing we do return is money that was taken without a subscription period being created against it — a duplicate charge for the same period, or an amount debited where the payment failed and no account or renewal followed. That is a transaction correction, not a refund of a purchase.
Email support@dinetous.com from the address on the account with:
We acknowledge within 1 business day and decide within 5 business days. Approved returns are sent back to the original payment method through Razorpay and typically reach you in 5–7 business days, depending on your bank or card issuer. We do not return money to a different account or method.
Because payments are not refunded, simply not renewing is how you stop paying for Dinetous. Subscriptions do not roll on by themselves — each period is paid for deliberately, so if you do nothing when a period ends, nothing further is charged. You keep everything you have paid for until that period runs out. You can also tell us at any time that you are done, by emailing us; there is no fee and no notice period.
When you order food through a Dinetous QR menu, the transaction is between you and that restaurant. Dinetous is the software they use, not the seller. Cancellations, wrong or missing items, quality complaints and refunds for those orders are handled by the restaurant under its own policy — speak to the staff or contact the restaurant directly.
If a restaurant is unreachable and the order was paid online, contact us with the order details and we will help you get in touch with them.
If you think a charge is wrong, please email us first — it is almost always faster than a chargeback. Where a chargeback is raised without contacting us, we may suspend the account until the dispute is resolved.
We may update this policy; the "last updated" date reflects the current version. The policy in force on the date of your payment is the one that applies to it.
Dinetous
Dinetous, Bikaner, Rajasthan 334001, India
Email: support@dinetous.com
Phone: +91 90000 00000 (Monday – Saturday, 10:00 – 19:00 IST)